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Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.
It said it made a number of attempts to call her since, but that it had not been able to reach her.
Aileen was promised support from Searchmate’s highly experienced team of matchmakers, and a guaranteed minimum of 15 recommendations.
He was also impressed with the advertised fact that 18,000 new members were registering with the site every week – giving the impression that he’d be spoilt for choice of potential dates.
He said: “I wanted to get back on the dating scene but I felt fragile from the split.
Most people on these dating websites are just looking for a bit of fun, but I find that all a bit seedy.
Because of this it had suspended her account, even though she had not asked for this to happen.
Searchmate has now offered Aileen a full refund of £1,295.